Printer friendly interface

Supervisor, Social Assistance 22852

Department: Community and Health Services Department
Branch: Social Services Branch
Status: Full-Time
Location: Richmond Hill / Ontario
Date Posted: September 04, 2018
Date Closing: September 18, 2018
Number Of Positions: 2

Progressive. Collaborative. Accountable. Draw on your passion. Shape our community. Progressive and collaborative, with a clear, long-term vision. We value employees’ contributions and inspire excellence. We are driven by a desire to help shape and serve the growing community in which we live and work.

Position Purpose

Reporting to the Manager, Social Assistance, is responsible for coordinating, delivering and administering client-centred Ontario Works (OW) Programs and regionally funded programs; supervising staff in determining applicant eligibility and providing integrated financial and wrap around case management services; supervising staff working with service providers ensuring compliance with Ontario Works legislation and policy directives; analyzing, identifying, developing and implementing initiatives to continually improve the effectiveness and efficiency of the OW Program in the provision of wrap around case management and with a long term perspective in addressing client’s needs; and ensuring responsive service delivery in a risk based, empathetic client centred and collaborative manner.


• Successful completion of a Community College Diploma in Social Work, Social Science, or a related program or approved equivalent combination of education and experience.
• Minimum three (3) years’ experience in a social service environment including direct casework, coaching, staff development, mentoring to support staff in a risk based environment, eligibility review, job development, employment counselling, workshop delivery, service delivery, needs testing and cost recovery or collections and supervisory or leadership experience.
• Valid Ontario Class "G" Driver's License and reliable vehicle for use on corporate business.
• Satisfactory Police Criminal Background Check.
• Demonstrated knowledge of relevant Standards, Acts and Regulations as they relate to Ontario Works.
• Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership.
• Leadership competencies including operating strategically, leveraging diversity and differences, customer focused, ensuring accountability, managing complex problems, financial management, employing interactive and effective communication, fostering collaborative relationships, cultivating engagement to drive vision and purpose, managing and developing talent, establishing and maintaining trust, displaying self-awareness, and demonstrating resiliency.
• Leadership ability to develop and inspire a shared vision and drive for results in a climate of accountability.
• Strategist with intellectual curiosity and energy, solution-focused, relationship builder and collaborator.
• Knowledge of community resources, including health, counselling and employment programs and services.
• Sound knowledge of the Department’s program delivery operations, programs and services, the community served and client social issues.
• Knowledge of budget process and business planning.
• Strong presentation, negotiation, mediation, problem solving, report writing, project management, research, analysis, communication and investigative interviewing skills.
• Computer literacy utilizing MS Office software applications.
• Contemporary staff supervisory skills including knowledge of collective agreement administration and interpretation, labour relations principles and practices, and relevant employment legislation.
• Demonstrated ability to interpret a variety of legislation and data, explain complex legal issues and terminology, analyze issues and make timely decisions in accordance with appropriate legislation and the needs of the client and organization.
• Ability to relate to recipients in an empathetic yet objective professional manner.
• Ability to work outside regular business hours, as required.

How to Apply

Please apply on-line by September 18, 2018, quoting competition #22852. We thank all candidates for their interest, however, only those selected for an interview will be contacted via email or by telephone.


$98,912 - $112,333 annually. This is a Non-Union position.